General Rental Terms and Conditions Ferienwohnung Up & Casa Up 1. Reservation and Payment 1.1. A reservation is considered final upon receipt of written confirmation and deposit. 1.2. The deposit amounts to 30% of the total rental fee and must be paid within 7 days of booking. The remaining amount must be paid no later than 6 weeks before arrival. 1.3. For bookings made within 6 weeks of arrival, the full amount is due immediately. 2. Cancellation 2.1. Cancellations must be reported in writing. 2.2. For cancellations up to 6 weeks before arrival, the deposit will be retained. 2.3. For cancellations within 6 weeks before arrival, the full rental amount will be charged. 2.4. We recommend that guests take out travel and cancellation insurance. 3. Check-in and Check-out 3.1. The accommodation is available from 3:00 PM on the day of arrival and must be vacated by 10:00 AM on the day of departure. 3.2. Different times are only possible after prior consultation and written confirmation. 4. Use of the Accommodation 4.1. The maximum permitted number of guests may not be exceeded without prior approval. 4.2. Smoking is not allowed in the accommodation. 4.3. Pets are only allowed with prior approval. Additional cleaning fees may apply. 4.4. Guests are responsible for keeping the accommodation clean during their stay. 5. Damage and Deposit 5.1. The tenant is responsible for any damage to the accommodation, inventory, or property during their stay. 5.2. A security deposit may be required. This will be refunded within 14 days after departure, provided no damage is detected. 6. Liability of the Lessor 6.1. The lessor is not liable for loss, theft, damage, or injury during the stay. 6.2. Any defects or complaints must be reported immediately so they can be resolved as quickly as possible. 7. Force Majeure 7.1. In the event of force majeure (such as natural disasters, pandemics, etc.), the lessor reserves the right to cancel the reservation. In such cases, an appropriate solution will be offered. 8. Privacy 8.1. Guests' personal data will only be used for processing the reservation and will not be shared with third parties without consent. 9. Applicable Law 9.1. These rental terms are governed by Dutch law. 9.2. Any disputes will be submitted to the competent court in the Netherlands. 10. Contact Information For questions or more information, you can contact us at: Ferienwohnung Up: info@ferienwohnung-up.eu Casa Up: info@casa-up.eu Thank you for your trust. We wish you a pleasant stay!
